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store policies

RETURNS & EXCHANGES

  • We appreciate your support and want to ensure that you are completely satisfied with your Kricket Lane Designs products. If, for any reason, there is an issue with your order, please reach out to us at kld@kricketlanedesigns.com within 5 business days of receiving your order. We are committed to making it right and resolving any concerns or problems you may have.

  • However, please note that personalized items and facemasks are non-refundable due to their custom nature or for reasons of hygiene. We encourage you to carefully review the specifications and details of personalized items before placing your order. If there are any defects or errors on our part with the personalization, we will gladly work with you to rectify the situation.

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SHIPPING

                                                                         

  • kricket lane ships products through the US Postal Service.  While most items ship within 4 business days, we cannot guarantee the shipping time for the USPS.                                                                                            

  • If you need your items right away, please reach out to us at kld@kricketlanedesigns.com for UPS options.                                                                                                                                                                 

  • kricket lane DESIGNS is located in Chagrin Falls, Ohio, an eastern suburb of Cleveland. If you live nearby and would prefer to pick-up your order, please contact us at kld@kricketlanedesigns.com.

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DISCLAIMER

  • Our face masks are not a replacement for medical-grade Personal Protective Equipment.   Please remember that the use of face masks is not intended to replace other recommended measures to stop the community spread of COVID-19, such as social distancing and washing your hands.  Follow the latest advice of the CDC and your own health care professionals as to how best to keep yourself safe.                                                                                                                                                                                                        

  • Dog bandanas and bow ties are intended for limited, supervised wear.  kricket lane cannot be held liable for any injury caused directly or indirectly by our products                                                            

  • Our products are handmade from authentic, licensed fabric.  Kricket Lane Designs is not affiliated or endorsed by any brand.

Payment Methods
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