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store policies

RETURNS & EXCHANGES

 

  • We want you to love your products as much as we do! If there is an issue with your order please contact us at kld@kricketlanedesigns.com within 5 business days of receiving your order so we can make it right.                                                                                                                                                                                                     

  • Unfortunately, we are unable to offer refunds on personalized items or facemasks due to the nature of the products.

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SHIPPING

  • Orders over $50 receive FREE USPS First Class Shipping!                                                                               

  • kricket lane ships products through the US Postal Service.  While most items ship within 4 business days, we cannot guarantee the shipping time for the USPS.                                                                                            

  • If you need your items right away, please reach out to us at kld@kricketlanedesigns.com for UPS options.                                                                                                                                                                 

  • kricket lane DESIGNS is located in Chagrin Falls, Ohio, an eastern suburb of Cleveland. If you live nearby and would prefer to pick-up your order, please contact us at kld@kricketlanedesigns.com.

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DISCLAIMER

  • Our face masks are not a replacement for medical-grade Personal Protective Equipment.   Please remember that the use of face masks is not intended to replace other recommended measures to stop the community spread of COVID-19, such as social distancing and washing your hands.  Follow the latest advice of the CDC and your own health care professionals as to how best to keep yourself safe.                                                                                                                                                                                                        

  • Dog bandanas and bow ties are intended for limited, supervised wear.  kricket lane cannot be held liable for any injury caused directly or indirectly by our products                                                            

  • Our products are handmade from authentic, licensed fabric.  Kricket Lane Designs is not affiliated or endorsed by any brand.